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Order Policy

Your Policy

Tracking your order

We endeavour to despatch your order within  24-48 hours however orders can take up to 14 working days. If you need your order quicker than this then please contact us to let us know by e-mail or telephone and we will try and help. If your items are out of stock and we cannot meet our normal delivery times we will contact you to let you know and give you the options available. If you fail to receive your goods then either e-mail us at sales@ngsportswear.co.uk or telephone our Customer Services Department on 03302233192
VAT
The VAT laws in the UK are such that VAT has to be added to all garments produced for young people aged 14 and over. This being the case we have arranged our sizing chart with sizes up to the age stated ie size 14 is recommended for children up to the age of 14. Children’s sizes are zero rated for VAT purposes and therefore appear cheaper. The larger sizes are marked as Adult sizes, the prices of which include VAT All orders made from the UK or the European Union are subject to these VAT regulations and are priced accordingly.
Security of information
Credit Card payments are made independently through PayPal a secure payment method. You will be transferred to PayPal when you have completed your order and payment will be taken by them.
Once we have used the information to take payment for your order the information is destroyed.
N G Sportswear International Ltd collects the minimum information required to process your order. The personal information collected e.g. name, address, e-mail is stored on our protected and secure server.
We may occasionally use the information to inform you of a promotion or new products. We offer you the opportunity to decline the receipt of such correspondence when you place your order on-line.
WE DO NOT allow the information to be used for any purpose outside N G Sportswear International Ltd and do not sell or pass Customer base information on to any third parties.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Returns policy
All of our products come with a no quibble refund or exchange policy valid for 10 days from the date you receive the goods. Simply return the goods in the condition in which they were sent, to the address shown on the invoice and in accordance with your request we will exchange or refund the value of the items in full. Your statutory rights remain unaffected.
Complaints
We hope that you will not have cause for complaint but as we are only human we endeavour to solve any complaints as quickly as possible.
How to Pay
Card payments
Card payments can be made by the following card on the website: Mastercard, Visa, & Debit Cards via PayPal. You will be transferred at checkout.
Cheques
If you wish to pay by cheque, please make a note of the items you wish to purchase and contact us with your order details by telephone or email.
Please send cheques to:
N G Sportswear International Ltd
PO Box 4181
Bracknell 
RG42 9LP


Your goods will be dispatched when your cheque has cleared.
Cash
We do not encourage cash payment through the post but if you need to do this please ensure that it is sent via a secure and insured means.
Returning Goods
What to do if:
Goods are faulty
Check the packaging to see if it has been damaged in the post. Please return all items including the packaging to us at the address on your invoice by Royal Mail Recorded Delivery. We will then refund you the postage and send you replacement goods.
Cancellation of Order
Under the UK Distance selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 days of delivery. You will be responsible for the cost of returning the goods and any other services we have carried out up to the point of cancellation (ie special delivery charges). It is advisable to return the goods by Royal Mail Recorded Delivery. Once we have received the goods we will refund the relevant cost of the goods.
Incorrect Size/Item
If the size is incorrect please return the goods and packaging in the condition in which they were sold and we will replace with the correct size. Send us a note stating your name, address invoice number and requirements to PO Box 4181, Bracknell, RG42 9LP. Postage and packaging will have to be paid on exchanges where necessary.
Sale Goods
Sale goods are normally end of ranges which we are selling off. Therefore we do not refund on these items. If we have the size you require still in stock then we will exchange or offer an alternative. Postage may be payable.